Your Privacy — Our Responsibility

Information We Collect

betkhala collects personal data through several touchpoints: when you register an account, when you make deposits or withdrawals, when you interact with games and betting markets, and when you contact our support team. The categories of data we collect are outlined below.

How We Use Your Data

betkhala processes your personal data only for legitimate, specified purposes. We do not sell your personal data to third parties for their own marketing use. The table below summarises each processing purpose, the data categories involved, and the legal basis on which we rely.

Where we rely on your consent as the legal basis for processing — particularly for marketing communications — you have the right to withdraw that consent at any time by contacting our support team or updating your communication preferences within your account settings. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

Cookies & Tracking Technologies

betkhala uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) to operate the platform effectively, personalise your experience, and analyse how our services are used. By continuing to use the betkhala platform, you consent to our use of cookies in accordance with this policy.

• Strictly Necessary Cookies: These are essential for the betkhala platform to function. They manage your login session, maintain your wallet balance display, and ensure security features work correctly. These cookies cannot be disabled without severely disrupting your use of the platform.
• Functional Cookies: These cookies remember your preferences such as language selection, preferred betting market, and interface settings. They help deliver a more personalised experience across sessions.
• Analytics Cookies: We use aggregated analytics data (collected via first-party analytics tools) to understand how Members navigate the platform, which pages are most visited, and where users encounter difficulties. This data is anonymised and used solely for platform improvement purposes.
• Marketing Cookies: Where you have provided consent, marketing cookies may be used to display relevant promotions and bonus offers to you based on your activity on the betkhala platform. We do not use third-party advertising networks to track you across external websites.

You may manage or delete cookies at any time through your browser's privacy settings. Please note that disabling certain cookies may affect the functionality of the betkhala platform. For instructions on managing cookies in your specific browser, refer to your browser's official help documentation. betkhala does not currently respond to "Do Not Track" signals, as there is no uniform industry standard for such signals.

Data Sharing & Third Parties

betkhala does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may, however, share your data with carefully selected third-party service providers and, where legally required, with regulatory authorities. All third parties who receive your data are contractually required to handle it securely and only for the specified purpose.

• Payment Processors: When you make a deposit or withdrawal, your financial data is shared with the relevant payment service provider (such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or international card networks) solely to process the transaction.
• Identity Verification Partners: To complete KYC requirements, your identity documents and personal details may be shared with our third-party verification partners who are specialist providers in digital identity checks.
• Game Content Providers: To deliver casino games, certain game session data is transmitted to our content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others). These providers receive only the data necessary to operate game sessions and settle outcomes.
• Fraud Prevention & Security Services: We work with specialist security partners to detect and prevent fraudulent activity, money laundering, and account compromise. Relevant behavioural and technical data may be shared with these providers for risk scoring purposes.
• Legal & Regulatory Authorities: betkhala may be required to disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies in response to a lawful request, court order, or where disclosure is necessary to protect the safety of any person or to comply with applicable legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of betkhala's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any changes to this Privacy Policy that may result.

Data Security

The security of your personal data is a top priority at betkhala. We implement a combination of technical, physical, and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

Data Retention

betkhala retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The table below summarises our standard data retention periods by category.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in a manner that prevents identification. Please note that anonymised data — which can no longer be linked to you as an individual — may be retained indefinitely for statistical and analytical purposes and is not subject to this Privacy Policy.

Your Rights

As a Member of betkhala, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact our support team with your registered account details and a clear description of your request.

• Right of Access: You have the right to request a copy of the personal data betkhala holds about you, including the categories of data, the purposes for which it is processed, and with whom it has been shared. We will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain information (such as your contact email or phone number) directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing. This right is subject to our legal retention obligations — data we are required by law to retain cannot be erased on request.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested or while an objection to processing is being evaluated.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis. You also have an unconditional right to opt out of direct marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

Contact & Policy Updates

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way betkhala handles your personal data, please contact our Data Protection team at support@betkhala (plain text — not a clickable link). We aim to respond to all privacy-related enquiries within 5 working days. For complex or sensitive matters, we may require up to 30 calendar days to provide a full response.

betkhala reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, new regulatory requirements, or updates to our platform services. When we make material changes to this policy, we will notify registered Members by email and/or by displaying a prominent notice on the betkhala platform. The revised policy will take effect from the date stated at the top of the document. Your continued use of the betkhala platform after the effective date constitutes your acceptance of the updated Privacy Policy.

We recommend that you review this Privacy Policy periodically — particularly before making any new deposit or when you notice changes to the platform — to ensure you remain fully informed about how your data is being used. This is especially important for Members located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, as regional regulatory developments in Bangladesh may affect how we process certain categories of personal data over time.